Life Cycle Email Marketing takes email marketing to the next level. You may also have heard these referred to as auto-responders. In the case of a newbie email subscriber a trigger email series can be anything from a welcoming email series, bonus gifts, free presentations, a list of your frequently asked questions, offers and so on. You have received a number of these emails before right?
- Confirmation of order or shipping detail
- Request for feedback on a purchase
- Request to tell all your friends about a purchase
- Happy birthday email with coupons
- You didn’t finish your order email
- Renew your subscription or contract
- “You may also like” emails showing you the other products and services also available? Maybe at a buyers discount.
- Request for a product/service review
- Welcome message
I certainly think there’s a lack of knowledge about these mechanisms and plenty of opportunities that are missed. It can be tailored to a company’s different types of customers and central to their interest. We use well trigger emails to attract the customer’s interest, educate the buyer and nurture the lead.
Some prospects are not ready to buy your offer right now, particularly in the services industry. Great email automation can get them further along the buying cycle, and automate your sales before you engage your business development team.
According to a recent survey made by StrongMail in 2011, 46% of the businesses surveyed were already using automated, event-triggered, email marketing programs.
Interesting enough, the survey highlighted that the industry with the biggest life cycle email marketing usage is the travel & hospitality, closely followed by the retail industry. Travelling to certain parts of the country or globe is very cyclical and email auto-responders for certain times of the year are just one brilliant example. Once they are set up, you can forget about them but be assured that your prospects are getting a full tour of your brand.
The main benefits the survey respondents found about using these campaigns are shown in the graph below.

According to the survey, the main impediment companies find in implementing life cycle email marketing campaigns is the budget. I think the investment is not so big, given the ROI on email marketing as a whole is the best per dollar spent. Business should take advantage of it and I bet we could come up with 10 different ways for you to use trigger email right now!
For more hot uses on email automation, get the Effective Email Marketing Guide.

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